Privacy policy
Last updated: March 27, 2026
PABLO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PABLO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:
Contact details: Name, billing address, shipping address, phone number, and email address.
Financial information: Payment card information, transaction details, and payment confirmation.
Account information: Username, password, security questions, and settings.
Transaction information: Items viewed, cart data, wishlist, purchases, and returns.
Communications: Information included in customer support inquiries or feedback.
Device & Usage information: IP address, browser type, unique identifiers, and interaction data via cookies.
Personal Information Sources
We collect personal information:
Directly from you: When you create an account, make a purchase, or contact us.
Automatically: Through cookies and similar tracking technologies as you navigate the site.
From Service Providers: Including Shopify and payment processors.
From Age Verification Partners: To ensure compliance with legal age requirements for nicotine-related products.
How We Use Your Personal Information
Providing Services: To fulfill orders, process payments, and manage your account.
Marketing & Advertising: To send promotional communications and show targeted advertisements (where permitted).
Security & Fraud Prevention: To authenticate accounts and detect fraudulent or illegal activity.
Legal Compliance: To comply with applicable laws and verify that purchasers meet the minimum legal age requirements for our products.
How We Disclose Personal Information
We may disclose your information to:
Shopify and Vendors: Who perform services on our behalf (shipping, IT, data analytics).
Age Verification Services: To confirm your eligibility to purchase nicotine products.
Business Partners: For marketing and advertising purposes in accordance with your preferences.
Legal Authorities: To comply with subpoenas, court orders, or to protect our legal rights.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes your personal information to provide and improve their platform. For more details, please visit the Shopify Consumer Privacy Policy.
Children's Data & Age Restricted Products
The Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority. Due to the nature of our products, we implement strict age verification protocols. By using this site, you represent that you are of legal age to purchase nicotine products in your jurisdiction. If we learn that a minor has provided us with personal information, we will delete it immediately.
Your Rights and Choices
Depending on where you live (including the UK, EEA, or specific US states), you may have the following rights
Right to Access/Know: Request a copy of the data we hold.
Right to Delete: Request that we erase your personal information.
Right to Correct: Update inaccurate information.
Right to Opt-Out: Unsubscribe from marketing emails at any time.https://privacy.shopify.com/en
Security and Retention
While we implement industry-standard security measures, no system is 100% secure. We retain your information only as long as necessary to provide Services, resolve disputes, or comply with legal obligations.
International Transfers
Your information may be transferred, stored, and processed outside of your country of residence, including in Canada and the United States. We rely on recognized transfer mechanisms (such as Standard Contractual Clauses) to protect your data.
Contact
If you have questions about this policy or wish to exercise your rights, please contact us:
Email: info@pablosilver.com
Address: Unit 7 Treadaway Tech Centre Treadaway Hill, Loudwater, High Wycombe, Buckinghamshire, England, HP10 9RS
Phone Number: +44 7923 077600
Data Controller: PABLO